Question 1

What is your minimum order quantity?

Accepted Answer

One 20ft container (approximately 25–27 metric tonnes) is our standard minimum. For first orders we can arrange a mixed container combining two or three varieties so you can test the market.

Question 2

Can I get samples before ordering?

Accepted Answer

Yes. We courier physical samples of any listed stone, and share photographs of the current lots in the yard so you can see real colour and movement before committing.

Question 3

Which Incoterms do you work on?

Accepted Answer

We quote FOB, CFR and CIF. Load ports include Mundra, Nhava Sheva, Chennai and Krishnapatnam, and we can also work with your nominated freight forwarder.

Question 4

What are your payment terms?

Accepted Answer

Typically 30% advance with the balance against a copy of the bill of lading, or an irrevocable letter of credit at sight through a first-class bank. Terms for repeat buyers can be discussed.

Question 5

How long does production take?

Accepted Answer

15 to 25 days from confirmed order for standard sizes and finishes, subject to lot availability. Cut-to-size and special finishes may require additional time, which we confirm at quotation.

Question 6

Do you allow third-party inspection?

Accepted Answer

Absolutely. SGS, Bureau Veritas, Intertek or your own representative may inspect at the yard before loading. We hold the shipment until the inspection report is cleared.

Question 7

How is the material packed for sea freight?

Accepted Answer

Fumigated wooden crates with foam and plastic separators, steel strapping, and moisture protection. Container stuffing is supervised and photographed before sealing.

Question 8

Can you supply cut-to-size and fabricated pieces?

Accepted Answer

Yes — countertops, vanity tops, steps, risers, kerbs, window sills and cladding panels can be produced to drawing with edge profiles and cut-outs as specified.

Question 9

What if the material does not match the approved sample?

Accepted Answer

Nothing ships until you approve the photographic QC report of the exact lot. In the rare event of a documented discrepancy on arrival, we resolve it through replacement or credit against the next shipment.

Question 10

Do you handle stones not listed on the website?

Accepted Answer

Yes. Our listed range is a starting point. Send the stone name or a photograph and we will source it across Indian quarries and revert with availability and pricing.

Everything buyers usually ask, answered upfront.

Common questions.

Send us your specification — we will revert with photographs, grades and a landed price.